The Waitlist feature allows you to manage events with limited space or high-demand situations with ease. It lets you keep a list of interested attendees when an event is sold out or during pre-sales. You can effortlessly create a waitlist for both free and paid events by adding it to your tickets and RSVPs.

👋 Note: This feature is available with our premium plugin Event Tickets Plus since version 6.2.0.

Configuring the Waitlist

In order for the Waitlist section to be available you need to create at least one Ticket or RSVP and publish your event. In the Classic Editor, the Waitlist section appears when editing an event. In the Block Editor, click on your tickets/RSVPs, and you’ll find the option to enable the Waitlist on the right.

Waitlist in Classic Editor
Waitlist in Block Editor

You can display the Waitlist to users in any of the three situations below. The options will differ depending on whether it’s a ticket or an RSVP.

Waitlist for Tickets

  • When tickets are on pre-sale or sold out – shows before tickets go on sale and when tickets are sold out
  • Before tickets go on sale – shows until ticket sale start date
  • When tickets are sold out – shows when ticket capacity runs out

Waitlist for RSVPs

  • When RSVP is on pre-sale or at maximum capacity – Shows before the RSVP start date and after RSVP reaches maximum capacity
  • Before RSVP starts – Shows until the RSVP start date
  • When RSVP reaches maximum capacity – Shows when RSVP capacity runs out

Once you’ve added the Waitlist here is what users will be able to see on your site:

After submitting their details, a success notice will appear, letting them know when to expect a follow-up.

👋 Note: Besides events, you can use the Waitlist feature on tickets added to posts and pages as well.

Waitlist Emails

Among the existing Ticket Emails, you’ll find those specifically used to follow up with waitlisted users. Users will first get a confirmation notifying them that they are on the waitlist for a specific event. Once the ticket becomes available they will get another email with the link to where they can purchase the ticket.

Here is how emails look out of the box. There are placeholders included, but there’s also some generic text that you may want to customize to better fit your event. You can learn more about customizing ticket emails here.

Users can remove themselves from the Waitlist by clicking the unsubscribe link in the email.

Waitlist Subscribers

To see the list of all your subscribers head to WP Dashboard > Tickets > Waitlist Subscribers. You will be able to view the subscribers, their email addresses, and the name of the event, page, or post they signed up for on the waitlist.

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