{"id":1964031,"date":"2025-02-13T12:51:33","date_gmt":"2025-02-13T17:51:33","guid":{"rendered":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/?p=1964031"},"modified":"2025-05-16T14:00:39","modified_gmt":"2025-05-16T18:00:39","slug":"how-to-issue-refunds-with-tickets-commerce-stripe-2","status":"publish","type":"post","link":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/how-to-issue-refunds-with-tickets-commerce-stripe-2\/","title":{"rendered":"How to Issue Refunds with Tickets Commerce: Stripe"},"content":{"rendered":"\n<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/9375Ewf9u28\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n\n\n\n<p>When managing tickets with Tickets Commerce, the situation may come up where you&#8217;d like to issue a refund to a customer. This requires logging in to the Stripe Dashboard, locating the order, and refunding the customer there. Then, you&#8217;ll want to return to your WordPress site to manually return the ticket. We&#8217;ll walk you through the steps here!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-refund-the-order-with-stripe\">Refund the order with Stripe<\/h2>\n\n\n\n<p>First off, you&#8217;ll want to locate the order number that you&#8217;d like to refund. You can find your Orders screen by going to your events, hovering over your event, and clicking on Orders. Then find the order number associated with the customer that you&#8217;d like to refund.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2022\/04\/Screen-Shot-2022-04-21-at-9.17.56-AM.png\" alt=\"Order ID for Stripe refund with Tickets Commerce\" class=\"wp-image-1952553\"\/><\/figure>\n\n\n\n<p>Next, head over to the Stripe Dashboard at <a href=\"https:\/\/dashboard.stripe.com\/test\/payments\/%7Bpayment_intent_id%7D\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/dashboard.stripe.com\/test\/payments\/{payment_intent_id}<\/a><\/p>\n\n\n\n<p>Go to <strong>All Payments<\/strong> and locate the ticket you&#8217;d like to refund. The description field will correspond with <em>order ID<\/em> of the ticket (not the ticket number). Click on the order that you&#8217;d like to refund.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2022\/04\/Screen-Shot-2022-04-08-at-7.15.30-AM.png\" alt=\"Refund in Stripe with Tickets Commerce\" class=\"wp-image-1952500\"\/><\/figure>\n\n\n\n<p>You&#8217;ll see a refund button in the top right-hand corner. Click on that button, confirm that you&#8217;d like to refund the order, and select a reason.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2022\/04\/Screen-Shot-2022-04-08-at-8.10.51-AM.png\" alt=\"Refund with Stripe and Tickets Commerce\" class=\"wp-image-1952501\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-ticket-stock-considerations\">Ticket Stock Considerations<\/h2>\n\n\n\n<p>As long a Stripe Webhooks are set up correctly, Stripe will send a notification to the site and then update that Order based on the status. This will then update the capacity of the ticket. However, if webhooks are not set up, this change will not be sent over, and you&#8217;ll have to manually delete the ticket that you refunded.<\/p>\n\n\n\n<p>To do this, locate the event or page where your ticket is and click on <strong>Attendees<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"721\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2023\/11\/new-blocks-ticket-attendees-link-1024x721.png\" alt=\"\" class=\"wp-image-1958324\" srcset=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2023\/11\/new-blocks-ticket-attendees-link-1024x721.png 1024w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2023\/11\/new-blocks-ticket-attendees-link-300x211.png 300w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2023\/11\/new-blocks-ticket-attendees-link-768x541.png 768w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2023\/11\/new-blocks-ticket-attendees-link.png 1244w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Hover over the ticket and click <strong>Delete<\/strong>. Now the ticket has been returned, and you&#8217;ll see that the available tickets have increased.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2022\/04\/Screen-Shot-2022-04-08-at-8.20.53-AM.png\" alt=\"Attendees screen to increase ticket stock.\" class=\"wp-image-1952503\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>When managing tickets with Tickets Commerce, the situation may come up where you&#8217;d like to issue a refund to a customer. This requires logging in to the Stripe Dashboard, locating the order, and refunding the customer there. Then, you&#8217;ll want to return to your WordPress site to manually return the ticket. We&#8217;ll walk you through&#8230;<\/p>\n","protected":false},"author":72,"featured_media":1955565,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_swpsp_post_exclude":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"ep_exclude_from_search":false,"footnotes":""},"categories":[88],"tags":[69,89],"stellar-product-taxonomy":[155],"class_list":["post-1964031","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tickets","tag-refund","tag-tickets-commerce","stellar-product-taxonomy-event-tickets"],"acf":[],"taxonomy_info":{"category":[{"value":88,"label":"Ticketing"}],"post_tag":[{"value":69,"label":"refund"},{"value":89,"label":"Tickets Commerce"}],"stellar-product-taxonomy":[{"value":155,"label":"Event Tickets"}]},"featured_image_src_large":["https:\/\/images.theeventscalendar.com\/kb\/uploads\/2023\/02\/social-share-1024x538.png",1024,538,true],"author_info":{"display_name":"Marcos Barretto","author_link":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/author\/marcosb\/"},"comment_info":0,"category_info":[{"term_id":88,"name":"Ticketing","slug":"tickets","term_group":0,"term_taxonomy_id":88,"taxonomy":"category","description":"","parent":61,"count":83,"filter":"raw","term_order":"0","cat_ID":88,"category_count":83,"category_description":"","cat_name":"Ticketing","category_nicename":"tickets","category_parent":61}],"tag_info":[{"term_id":69,"name":"refund","slug":"refund","term_group":0,"term_taxonomy_id":69,"taxonomy":"post_tag","description":"","parent":26,"count":3,"filter":"raw","term_order":"0"},{"term_id":89,"name":"Tickets Commerce","slug":"tickets-commerce","term_group":0,"term_taxonomy_id":89,"taxonomy":"post_tag","description":"","parent":26,"count":26,"filter":"raw","term_order":"0"}],"_links":{"self":[{"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1964031","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/users\/72"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/comments?post=1964031"}],"version-history":[{"count":4,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1964031\/revisions"}],"predecessor-version":[{"id":1965332,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1964031\/revisions\/1965332"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/media\/1955565"}],"wp:attachment":[{"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/media?parent=1964031"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/categories?post=1964031"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/tags?post=1964031"},{"taxonomy":"stellar-product-taxonomy","embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/stellar-product-taxonomy?post=1964031"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}