{"id":1962935,"date":"2024-11-28T07:45:50","date_gmt":"2024-11-28T12:45:50","guid":{"rendered":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/?p=1962935"},"modified":"2024-11-28T07:45:51","modified_gmt":"2024-11-28T12:45:51","slug":"paypal-order-statuses-explained","status":"publish","type":"post","link":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/paypal-order-statuses-explained\/","title":{"rendered":"PayPal Order Statuses Explained"},"content":{"rendered":"\n<p>When using Tickets Commerce with <a href=\"https:\/\/theeventscalendar.com\/products\/wordpress-event-tickets\/\" target=\"_blank\" rel=\"noreferrer noopener\">Event Tickets<\/a>, PayPal is one of the available payment gateways for selling tickets. PayPal has several built-in Order statuses to show you where each order is at in the payment process.<\/p>\n\n\n\n<p>In this article, we&#8217;ll break down what the different <a href=\"https:\/\/www.paypal.com\/us\/cshelp\/article\/what%E2%80%99s-an-order-and-why-is-it-pending-help151\" target=\"_blank\" rel=\"noreferrer noopener\">Order Statuses<\/a> mean, and how you can use this information to troubleshoot possible problems.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-paypal-payment-status-updates\">PayPal Payment Status Updates<\/h2>\n\n\n\n<p>When a user adds a ticket to their cart, goes to checkout, and selects PayPal for payment, a new window opens for PayPal authentication. Once the user logs in and confirms their payment details, the payment is processed, and the amount is deducted from their chosen funding source. A unique transaction ID is generated at this stage. The order status may initially appear as pending for up to 30 days.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A new order will be created and will be marked as &#8220;<strong>Pending<\/strong>.&#8221;<\/li>\n\n\n\n<li>If the payment fails, then the original order will be marked as &#8220;<strong>Not Completed<\/strong>&#8221; or usually &#8220;<strong>Denied<\/strong>.&#8221;<\/li>\n\n\n\n<li>If the payment succeeds, then the Pending order will be marked as &#8220;<strong>Complete<\/strong>.&#8221;<\/li>\n<\/ul>\n\n\n\n<p>You can check out PayPal&#8217;s documentation on this here: <a href=\"https:\/\/www.paypal.com\/us\/cshelp\/article\/what%E2%80%99s-an-order-and-why-is-it-pending-help151\" target=\"_blank\" rel=\"noreferrer noopener\">Payment status updates<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-changing-order-status-to-complete\">Changing Order Status to Complete<\/h2>\n\n\n\n<p>In this case, PayPal sets the Order Status; there is no way to force orders to &#8220;Completed&#8221; status. This is one distinction between Tickets Commerce and the WooCommerce integration with Event Tickets Plus. With ET+ and WooCommerce, you can <a href=\"https:\/\/staging.theeventscalendar.com\/knowledgebase\/completing-woocommerce-orders\/\">manually change the order status to Completed<\/a>.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When using Tickets Commerce with Event Tickets, PayPal is one of the available payment gateways for selling tickets. PayPal has several built-in Order statuses to show you where each order is at in the payment process. In this article, we&#8217;ll break down what the different Order Statuses mean, and how you can use this information&#8230;<\/p>\n","protected":false},"author":62,"featured_media":1955565,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_swpsp_post_exclude":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"ep_exclude_from_search":false,"footnotes":"[]"},"categories":[88],"tags":[56,89],"stellar-product-taxonomy":[155],"class_list":["post-1962935","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tickets","tag-paypal","tag-tickets-commerce","stellar-product-taxonomy-event-tickets"],"acf":[],"taxonomy_info":{"category":[{"value":88,"label":"Ticketing"}],"post_tag":[{"value":56,"label":"PayPal"},{"value":89,"label":"Tickets Commerce"}],"stellar-product-taxonomy":[{"value":155,"label":"Event Tickets"}]},"featured_image_src_large":["https:\/\/images.theeventscalendar.com\/kb\/uploads\/2023\/02\/social-share-1024x538.png",1024,538,true],"author_info":{"display_name":"Darian","author_link":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/author\/darian\/"},"comment_info":0,"category_info":[{"term_id":88,"name":"Ticketing","slug":"tickets","term_group":0,"term_taxonomy_id":88,"taxonomy":"category","description":"","parent":61,"count":83,"filter":"raw","term_order":"0","cat_ID":88,"category_count":83,"category_description":"","cat_name":"Ticketing","category_nicename":"tickets","category_parent":61}],"tag_info":[{"term_id":56,"name":"PayPal","slug":"paypal","term_group":0,"term_taxonomy_id":56,"taxonomy":"post_tag","description":"","parent":26,"count":13,"filter":"raw","term_order":"0"},{"term_id":89,"name":"Tickets Commerce","slug":"tickets-commerce","term_group":0,"term_taxonomy_id":89,"taxonomy":"post_tag","description":"","parent":26,"count":26,"filter":"raw","term_order":"0"}],"_links":{"self":[{"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1962935","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/users\/62"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/comments?post=1962935"}],"version-history":[{"count":3,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1962935\/revisions"}],"predecessor-version":[{"id":1963531,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1962935\/revisions\/1963531"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/media\/1955565"}],"wp:attachment":[{"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/media?parent=1962935"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/categories?post=1962935"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/tags?post=1962935"},{"taxonomy":"stellar-product-taxonomy","embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/stellar-product-taxonomy?post=1962935"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}