{"id":1959824,"date":"2024-05-14T19:37:26","date_gmt":"2024-05-14T23:37:26","guid":{"rendered":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/?p=1959824"},"modified":"2024-05-14T19:37:27","modified_gmt":"2024-05-14T23:37:27","slug":"troubleshooting-apple-pay","status":"publish","type":"post","link":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/troubleshooting-apple-pay\/","title":{"rendered":"Troubleshooting Apple Pay"},"content":{"rendered":"\n<p>If you are <a href=\"https:\/\/staging.theeventscalendar.com\/knowledgebase\/using-apple-pay-and-google-pay-with-stripe-for-tickets-commerce\/#h-selling-tickets-via-apple-pay\">Selling tickets via Apple Pay with Tickets Commerce<\/a>, Stripe will determine whether to show Apple Pay based on the requirements in their <a href=\"https:\/\/docs.stripe.com\/apple-pay\" target=\"_blank\" rel=\"noreferrer noopener\">Apple Pay documentation<\/a>.<\/p>\n\n\n\n<p>If your site has met the requirements, but Apple Pay is not showing at Checkout, try the following steps:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-check-ios-and-macos-versions\">Check iOS and macOS versions<\/h2>\n\n\n\n<p>Be sure that the device is running the latest version of Safari and check the iOS and macOS versions.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>iOS 9 and above<\/li>\n\n\n\n<li>macOS Sierra or newer<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-tickets-commerce-settings\">Tickets Commerce Settings<\/h2>\n\n\n\n<p>Confirm that Stripe is connected according to the steps in the article <a href=\"https:\/\/staging.theeventscalendar.com\/knowledgebase\/tickets-commerce\/#h-connecting-to-stripe\">How to Set Up Tickets Commerce: Connecting to Stripe<\/a><\/p>\n\n\n\n<p>Confirm <strong>Checkout Type<\/strong> is <strong>Accept credit card payments and additional payment methods configured in Stripe<\/strong> under <strong>Tickets &gt; Settings &gt; Payments &gt; Stripe<\/strong><\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69dad64ebf44b&quot;}\" data-wp-interactive=\"core\/image\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"2048\" height=\"506\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on-async--click=\"actions.showLightbox\" data-wp-on-async--load=\"callbacks.setButtonStyles\" data-wp-on-async-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Checkout-Type.png\" alt=\"Tickets Commerce Checkout Type setting\" class=\"wp-image-1959826\" srcset=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Checkout-Type.png 2048w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Checkout-Type-300x74.png 300w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Checkout-Type-1024x253.png 1024w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Checkout-Type-768x190.png 768w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Checkout-Type-1536x380.png 1536w\" sizes=\"auto, (max-width: 2048px) 100vw, 2048px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on-async--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Checkout Type: Accept credit card payments and additional payment methods configured in Stripe<\/figcaption><\/figure>\n\n\n\n<p>Confirm Apple Pay is enabled under <strong>Tickets &gt; Settings &gt; Payment &gt; Stripe &gt; Wallet Payments<\/strong><\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69dad64ebf7b6&quot;}\" data-wp-interactive=\"core\/image\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1390\" height=\"232\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on-async--click=\"actions.showLightbox\" data-wp-on-async--load=\"callbacks.setButtonStyles\" data-wp-on-async-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Payment-Wallets.png\" alt=\"Tickets Commerce Payment Wallets setting\" class=\"wp-image-1959827\" srcset=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Payment-Wallets.png 1390w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Payment-Wallets-300x50.png 300w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Payment-Wallets-1024x171.png 1024w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Payment-Wallets-768x128.png 768w\" sizes=\"auto, (max-width: 1390px) 100vw, 1390px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on-async--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Payment Wallets: Apple Pay enabled<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-stripe-wallets\">Stripe Wallets<\/h2>\n\n\n\n<p>Confirm Apple Pay is Active in Stripe under <strong><a href=\"https:\/\/dashboard.stripe.com\/settings\/payment_methods\" target=\"_blank\" rel=\"noreferrer noopener\">Payment methods<\/a><\/strong>.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69dad64ebfaa5&quot;}\" data-wp-interactive=\"core\/image\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"537\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on-async--click=\"actions.showLightbox\" data-wp-on-async--load=\"callbacks.setButtonStyles\" data-wp-on-async-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Stripe-Wallets-Apple-Pay-1024x537.png\" alt=\"Stripe Wallets Apple Pay setting\" class=\"wp-image-1959830\" srcset=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Stripe-Wallets-Apple-Pay-1024x537.png 1024w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Stripe-Wallets-Apple-Pay-300x157.png 300w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Stripe-Wallets-Apple-Pay-768x403.png 768w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Stripe-Wallets-Apple-Pay-1536x805.png 1536w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Stripe-Wallets-Apple-Pay-2048x1074.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on-async--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Stripe Wallets: Payment methods<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-domain-validation\">Domain Validation<\/h2>\n\n\n\n<p>Confirm your Domain is validated in Stripe under <strong><a href=\"https:\/\/dashboard.stripe.com\/settings\/payment_method_domains\" target=\"_blank\" rel=\"noreferrer noopener\">Payment method domains<\/a><\/strong>. <\/p>\n\n\n\n<p>If your domain is not listed, click <strong>+ Add a new domain<\/strong> and proceed through the steps.<\/p>\n\n\n\n<p>Once you added your domain, confirm the <code>.well-known<\/code> URL is accessible at <code>DOMAIN.COM\/.well-known\/apple-developer-merchantid-domain-association<\/code><\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69dad64ebfdd6&quot;}\" data-wp-interactive=\"core\/image\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"248\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on-async--click=\"actions.showLightbox\" data-wp-on-async--load=\"callbacks.setButtonStyles\" data-wp-on-async-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Stripe-Payments-Domains-1024x248.png\" alt=\"Stripe Payment method domains setting\" class=\"wp-image-1959828\" srcset=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Stripe-Payments-Domains-1024x248.png 1024w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Stripe-Payments-Domains-300x73.png 300w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Stripe-Payments-Domains-768x186.png 768w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Stripe-Payments-Domains-1536x372.png 1536w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/04\/Stripe-Payments-Domains-2048x496.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on-async--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Stripe Payment method domains<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-caching-exclusion\">Caching Exclusion<\/h2>\n\n\n\n<p>Exclude the <strong>Checkout page<\/strong> selected under <strong>Tickets &gt; Settings &gt; Payments<\/strong> from any caching plugins or server-side caching.<\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-1959824_567bb3-2a .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-1959824_567bb3-2a .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-1959824_567bb3-2a\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<p>Those are the most common issues faced between Apple Pay and Stripe while using Tickets Commerce as a payment method.<\/p>\n\n\n\n<p>It&#8217;s important to remember that Stripe will determine whether to show Apple Pay based on the requirements in their <a href=\"https:\/\/docs.stripe.com\/apple-pay\" target=\"_blank\" rel=\"noreferrer noopener\">Apple Pay documentation<\/a>, but if you&#8217;re still facing issues, please reach out to our Support team.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are Selling tickets via Apple Pay with Tickets Commerce, Stripe will determine whether to show Apple Pay based on the requirements in their Apple Pay documentation. If your site has met the requirements, but Apple Pay is not showing at Checkout, try the following steps: Check iOS and macOS versions Be sure that&#8230;<\/p>\n","protected":false},"author":19,"featured_media":1955565,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_swpsp_post_exclude":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"ep_exclude_from_search":false,"footnotes":""},"categories":[93],"tags":[236,244,89],"stellar-product-taxonomy":[155,156],"class_list":["post-1959824","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-errors","tag-apple-pay","tag-stripe","tag-tickets-commerce","stellar-product-taxonomy-event-tickets","stellar-product-taxonomy-event-tickets-plus"],"acf":[],"taxonomy_info":{"category":[{"value":93,"label":"Troubleshooting"}],"post_tag":[{"value":236,"label":"Apple Pay"},{"value":244,"label":"Stripe"},{"value":89,"label":"Tickets Commerce"}],"stellar-product-taxonomy":[{"value":155,"label":"Event Tickets"},{"value":156,"label":"Event Tickets Plus"}]},"featured_image_src_large":["https:\/\/images.theeventscalendar.com\/kb\/uploads\/2023\/02\/social-share-1024x538.png",1024,538,true],"author_info":{"display_name":"Erica Eide","author_link":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/author\/ericaeide\/"},"comment_info":0,"category_info":[{"term_id":93,"name":"Troubleshooting","slug":"errors","term_group":0,"term_taxonomy_id":93,"taxonomy":"category","description":"","parent":0,"count":67,"filter":"raw","term_order":"0","cat_ID":93,"category_count":67,"category_description":"","cat_name":"Troubleshooting","category_nicename":"errors","category_parent":0}],"tag_info":[{"term_id":236,"name":"Apple Pay","slug":"apple-pay","term_group":0,"term_taxonomy_id":236,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"0"},{"term_id":244,"name":"Stripe","slug":"stripe","term_group":0,"term_taxonomy_id":244,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"0"},{"term_id":89,"name":"Tickets Commerce","slug":"tickets-commerce","term_group":0,"term_taxonomy_id":89,"taxonomy":"post_tag","description":"","parent":26,"count":26,"filter":"raw","term_order":"0"}],"_links":{"self":[{"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1959824","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/comments?post=1959824"}],"version-history":[{"count":20,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1959824\/revisions"}],"predecessor-version":[{"id":1960273,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1959824\/revisions\/1960273"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/media\/1955565"}],"wp:attachment":[{"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/media?parent=1959824"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/categories?post=1959824"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/tags?post=1959824"},{"taxonomy":"stellar-product-taxonomy","embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/stellar-product-taxonomy?post=1959824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}