{"id":1957586,"date":"2023-01-20T06:31:37","date_gmt":"2023-01-20T11:31:37","guid":{"rendered":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/?post_type=post&p=1954833"},"modified":"2023-01-20T06:31:37","modified_gmt":"2023-01-20T11:31:37","slug":"resolved-error-during-status-transition","status":"publish","type":"post","link":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/resolved-error-during-status-transition\/","title":{"rendered":"Resolved: Error During Status Transition"},"content":{"rendered":"\n

When creating PDF tickets with Event Tickets and Event Tickets Plus, you may see the following error message: Error during status transition. DirectoryIterator::__construct(\/tmp\/): failed to open dir: Permission denied<\/code><\/p>\n\n\n\n

This error message indicates that you don’t have access to the directory needed to create the PDF for your tickets. The good news is that we have a snippet to help you override these permissions and get your tickets working as expected in no time!<\/p>\n\n\n\n

Directory access<\/h2>\n\n\n\n

As we mentioned, the above error indicates that you don’t have access to the\u00a0\/tmp<\/code>\u00a0directory on your server: either the\u00a0\/tmp<\/code>\u00a0directory doesn’t exist (it usually resides in the root folder of your server), or you don’t have privileges to write to this directory. With privileges -755, you should be able to work with this folder so the plugin can generate and save the QR codes for the ticket emails.<\/p>\n\n\n\n

As a first step, we recommend reaching out to your web host to see if they can provide you with access to this directory and\/or change the permissions on the directory for your website.<\/p>\n\n\n\n

The snippet<\/h2>\n\n\n\n

If the issue persists, you can add the following snippet to your functions.php<\/code> file:<\/p>\n\n\n

\n<?php\n\n\nadd_filter( 'tribe_ext_pdf_tickets_mpdf_args', function( $args ) {\n\t$upload_dir = wp_upload_dir();\n\t$args['tempDir'] = $upload_dir['basedir'] . '\/tmp\/';\n\treturn $args;\n} );\n<\/pre><\/div>","protected":false},"excerpt":{"rendered":"
When creating PDF tickets with Event Tickets and Event Tickets Plus, you may see the following error message: Error during status transition. DirectoryIterator::__construct(\/tmp\/): failed to open dir: Permission denied This error message indicates that you don’t have access to the directory needed to create the PDF for your tickets. The good news is that 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