{"id":1951481,"date":"2021-12-15T10:59:34","date_gmt":"2021-12-15T15:59:34","guid":{"rendered":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/?post_type=tribe-knowledgebase&p=1951481"},"modified":"2024-08-20T16:35:51","modified_gmt":"2024-08-20T20:35:51","slug":"completing-woocommerce-orders","status":"publish","type":"post","link":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/completing-woocommerce-orders\/","title":{"rendered":"Automatically Complete WooCommerce Orders for Tickets"},"content":{"rendered":"\n

When purchasing tickets with Event Tickets Plus<\/a> with WooCommerce, emails won’t be sent to attendees until the order has been marked as Complete<\/strong>. By default, this process needs to be done manually by the administrator.<\/p>\n\n\n\n

Here, we’ll show you how to make sure that your attendees receive their emails and how you can set this up automatically.<\/p>\n\n\n\n

WooCommerce Order Process<\/h2>\n\n\n\n

When an attendee purchases a ticket, WooCommerce first sets the order to Pending. The payment gateway then attempts to run the payment method, in which case the order status updates to On-Hold<\/strong> (or Failed if the payment doesn’t go through). Next, WooCommerce automatically sets the status to Processing<\/strong>. And that is where the “automatic” process ends.<\/p>\n\n\n\n

As the administrator, you’ll have to set the order to Completed<\/strong> for the email to your attendee to be triggered. The following diagram may be helpful to get a sense of the order process:<\/p>\n\n\n\n

\"WooCommerce<\/figure>\n\n\n\n

You may also want to reference this article<\/a> from WooCommerce to see some more detailed information about managing WooCommerce orders.<\/p>\n\n\n\n

Automatically Set to Complete<\/h2>\n\n\n\n

If you’d like, you can automatically set the order to Complete<\/strong> so that an email will be sent to your attendees as soon as their payment method is verified. This will require no further action to complete your ticket orders.<\/p>\n\n\n\n

To make this happen, add the following snippet to the site:<\/p>\n\n\n\n