{"id":1951064,"date":"2021-11-03T07:41:47","date_gmt":"2021-11-03T11:41:47","guid":{"rendered":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/?post_type=tribe-knowledgebase&p=1951064"},"modified":"2025-01-13T13:48:52","modified_gmt":"2025-01-13T18:48:52","slug":"troubleshooting-tickets-commerce","status":"publish","type":"post","link":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/troubleshooting-tickets-commerce\/","title":{"rendered":"Troubleshooting Tickets Commerce"},"content":{"rendered":"\n

Tickets Commerce<\/a> is relatively easy to set up, but sometimes there are snafus along the way. Let’s go over some of the most common issues and how you can fix them.<\/p>\n\n\n\n

Basic Setup Issues<\/h2>\n\n\n\n

We’ll take you through each of the steps with visuals along the way to make sure you don’t miss anything. Check out this article<\/a> for help with basic setup issues.<\/p>\n\n\n\n

Popup Blocking <\/h2>\n\n\n\n

When setting up Tickets Commerce, the PayPal interface appears as a mini window or popup. If you do not see the popup, you may have a popup blocker enabled. Disabling your popup blocker should allow the connection prompt to appear as expected.<\/p>\n\n\n\n

Configuring Checkout and Success Pages<\/h2>\n\n\n\n

The process to configure checkout and success pages involves multiple steps and may seem confusing at first.<\/p>\n\n\n\n

To get started, go to Tickets > Settings > Payments<\/strong> and select the option that you’d like to use for each of your pages.<\/p>\n\n\n\n

Now add the indicated shortcode to the pages that you’ve selected.<\/p>\n\n\n\n

For more information on how to set this up, we have a dedicated Knowledgebase article<\/a>.<\/p>\n\n\n\n

Creating Custom Views<\/h2>\n\n\n\n

Tickets Commerce looks good out of the box, but sometimes you may have another look in mind or you need to tweak the plugin to ensure compatibility with your theme. Don’t worry, you can modify the Tickets Commerce templates to your liking. In order to make that happen, simply make a copy of the template and add it to your child theme folder with your desired modifications.<\/p>\n\n\n\n

We have a full list of available templates<\/a> for Tickets Commerce in the Knowledgebase.<\/p>\n\n\n\n

Currency mismatch between Stripe and Tickets Commerce<\/h2>\n\n\n\n

You may run into issues when different currencies are selected. In order to avoid problems and fees for currency conversions, you will need to select the same currency both for Tickets Commerce (under Tickets ><\/strong> Settings > Payments<\/strong>) and in your Stripe account configuration.<\/p>\n\n\n\n

Issues with payment methods not enabled on Stripe<\/h2>\n\n\n\n

When your Stripe for Tickets Commerce checkout type is set to Accept credit card payments and additional payment methods configured in Stripe<\/em> you will be able to enable the different payment methods that you want to have in your checkout, depending on your currency.<\/p>\n\n\n\n

To be sure that these are working correctly, you will have to enable them on your Stripe account as well. For some of them, you\u2019ll have to agree to terms and conditions in order to enable them. You can check your payment methods configuration for Stripe at the following link: https:\/\/dashboard.stripe.com\/settings\/payment_methods<\/a>.<\/p>\n\n\n\n

Once the above steps are done, head over to your WordPress dashboard > Tickets > Settings > Payments (tab)<\/strong> and click on Edit Stripe Connection<\/strong>. Then, scroll down to the Checkout (section) and ensure that the payment method you enabled in Stripe is also enabled in the Payment methods accepted<\/strong> selection.<\/p>\n\n\n