{"id":1947546,"date":"2020-07-24T21:17:13","date_gmt":"2020-07-25T01:17:13","guid":{"rendered":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/?post_type=tribe-knowledgebase&p=1947546"},"modified":"2024-05-06T19:00:02","modified_gmt":"2024-05-06T23:00:02","slug":"promoter-connection-issue","status":"publish","type":"post","link":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/promoter-connection-issue\/","title":{"rendered":"Promoter Connection Issue"},"content":{"rendered":"\n

Promoter needs to be properly and securely connected to your WordPress site at all times in order to work correctly.<\/p>\n\n\n\n

On your end, that means making sure you are meeting all the requirements from our setup guide<\/a>, including making sure that both the The Events Calendar and Event Tickets plugins are updated and active on your WordPress site.<\/p>\n\n\n\n

On the Promoter side of things, three elements are needed for that to happen:<\/p>\n\n\n\n

    \n
  1. Your user ID<\/li>\n\n\n\n
  2. Your Promoter license key<\/li>\n\n\n\n
  3. Your authentication token<\/li>\n<\/ol>\n\n\n\n

    If, for whatever reason, one of these three elements is missing, it’s possible that your events, tickets, and attendees will no longer sync with Promoter. In that case, you’ll likely see this notification in your Promoter account:<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Simply click on the “click here” link. This will take you through the Promoter authorization process, exactly the same way you did when first registering your Promoter account.<\/p>\n\n\n\n

    Your data will not be lost in this process. <\/strong>This is a completely safe procedure and all of your content \u2014 messages, lists, custom shortcuts, etc. \u2014 will be left intact in both Promoter and WordPress.<\/p>\n\n\n\n

    Once you successfully go through the Promoter authorization process, a success message should display Promoter will continue to sync events, tickets, and attendees with WordPress.<\/p>\n\n\n\n

    Your events, attendees and tickets will now be able to sync properly once again.<\/p>\n\n\n\n

    If for some reason, you are still getting an alert that there is an issue, we recommend installing the Promoter Connection Status extension<\/a>. This will help us to troubleshoot things faster.<\/p>\n\n\n\n

    You can connect to Promoter with the following server IP address: <\/p>\n\n\n\n

     209.87.149.23<\/pre>\n\n\n\n
    Whitelisting the Promoter IP Address<\/h3>\n\n\n\n
    There might be some cases in which your server or service in your WordPress site cannot access the Promoter service. If this is the case, it is possible that you need to whitelist the Promoter IP in order to be accessible. 

    Each service or server will have its particular configuration to whitelist a particular IP. Still, you can learn more about whitelisting in     this article<\/a> and review a few examples of how to do so.<\/p>\n\n\n\n
    You can whitelist Promoter using the following server IP address: <\/p>\n\n\n\n
     209.87.149.23<\/pre>\n\n\n\n
    If you also encounter the error message:<\/p>\n\n\n\n
    The previous sync request failed. Make sure your site has at least one event with tickets available.<\/pre>\n\n\n\n
    Whitelisting the Promoter’s IP address will resolve it. <\/p>\n\n\n\n
    If you are still unable to fix an issue on your own, please reach out to our support team<\/a> so they can figure out what’s going on and get things back on track.<\/p>\n","protected":false},"excerpt":{"rendered":"
    Promoter needs to be properly and securely connected to your WordPress site at all times in order to work correctly. On your end, that means making sure you are meeting all the requirements from our setup guide, including making sure that both the The Events Calendar and Event Tickets plugins are updated and active on…<\/p>\n","protected":false},"author":3,"featured_media":1955565,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_swpsp_post_exclude":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"ep_exclude_from_search":false,"footnotes":""},"categories":[61,93],"tags":[],"stellar-product-taxonomy":[160],"class_list":["post-1947546","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events-features","category-errors","stellar-product-taxonomy-promoter"],"acf":[],"taxonomy_info":{"category":[{"value":61,"label":"Product Features"},{"value":93,"label":"Troubleshooting"}],"stellar-product-taxonomy":[{"value":160,"label":"Promoter"}]},"featured_image_src_large":["https:\/\/images.theeventscalendar.com\/kb\/uploads\/2023\/02\/social-share-1024x538.png",1024,538,true],"author_info":{"display_name":"Jaime Marchwinski","author_link":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/author\/jaimetri-be\/"},"comment_info":0,"category_info":[{"term_id":61,"name":"Product Features","slug":"events-features","term_group":0,"term_taxonomy_id":61,"taxonomy":"category","description":"","parent":0,"count":31,"filter":"raw","term_order":"0","cat_ID":61,"category_count":31,"category_description":"","cat_name":"Product Features","category_nicename":"events-features","category_parent":0},{"term_id":93,"name":"Troubleshooting","slug":"errors","term_group":0,"term_taxonomy_id":93,"taxonomy":"category","description":"","parent":0,"count":67,"filter":"raw","term_order":"0","cat_ID":93,"category_count":67,"category_description":"","cat_name":"Troubleshooting","category_nicename":"errors","category_parent":0}],"tag_info":false,"_links":{"self":[{"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1947546","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/comments?post=1947546"}],"version-history":[{"count":6,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1947546\/revisions"}],"predecessor-version":[{"id":1959993,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1947546\/revisions\/1959993"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/media\/1955565"}],"wp:attachment":[{"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/media?parent=1947546"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/categories?post=1947546"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/tags?post=1947546"},{"taxonomy":"stellar-product-taxonomy","embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/stellar-product-taxonomy?post=1947546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}