{"id":1943729,"date":"2019-12-29T13:28:18","date_gmt":"2019-12-29T18:28:18","guid":{"rendered":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/?post_type=tribe-knowledgebase&p=1943729"},"modified":"2025-07-25T10:11:37","modified_gmt":"2025-07-25T14:11:37","slug":"event-tickets-plus-app-error-messages","status":"publish","type":"post","link":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/event-tickets-plus-app-error-messages\/","title":{"rendered":"Event Tickets Plus Check-In App Error Messages"},"content":{"rendered":"\n

Our Event Tickets Plus App<\/a> is the easiest and fastest way to check-in your attendees directly from your Android or iOS device without the need to log in to your site. But sometimes, things don’t work out exactly as expected. These are the error messages you might encounter:<\/p>\n\n\n\n

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  1. Please verify your API key is correctly entered on the settings page.<\/strong>
    Check your API key to ensure it matches the key on your WordPress installation. Confirm that The Events Calendar REST API is not blocked or disabled. Make sure the site is not on a local server, password protected, or otherwise inaccessible.<\/li>\n\n\n\n
  2. Scan failed, try again<\/strong>
    Something failed with the scan. Either it’s not loading correctly, or your WordPress site is not available.<\/li>\n\n\n\n
  3. Camera permission is not granted<\/strong>
    You’ll need to allow the app to have camera permissions. Go to another screen and then come back to the scanner to have permission asked for again if you click deny.<\/li>\n\n\n\n
  4. This attendee’s ticket is not authorized to be Checked in<\/strong>
    If you see this message, it means the order in WooCommerce is still “Processing” and will need to be changed to “Completed”. This can be done manually, on a per-ticket basis, or you can use this plugin to automatically complete orders upon purchase:     https:\/\/woocommerce.com\/products\/woocommerce-order-status-control\/<\/a><\/li>\n<\/ol>\n\n\n\n

    Offline-Related Errors<\/strong><\/p>\n\n\n\n

    Attendee Not Found<\/strong> <\/em>(while offline)<\/p>\n\n\n\n