Have you locked yourself out of your account, forgotten which email you signed up with, or taken ownership of a website using our products but without the access, you need to get into the account?<\/p>\n\n\n\n
We take personal information and security seriously, while striving to implement and maintain reasonable security procedures and practices appropriate to the nature of the information we store. Our goal is to protect you from unauthorized access, data destruction, misuse, modification, or disclosure.<\/p>\n\n\n\n
For this security reason, under no circumstances will we share personal information on an account or grant access to a user claiming to have lost their email address.<\/strong><\/p>\n\n\n\n If you find yourself in a similar situation, then we can propose the following actions:<\/p>\n\n\n\n When it comes to purchasing a subscription, we recommend purchasing it under your own name and giving your developer the license key for the site. This way, you’ll retain control of your own account for managing billing information and accessing support services, and you won’t lose access to your subscriptions should you decide to switch developers. You can find more information on this topic in the article \u201cWho should buy the subscription, the client or the developer?<\/a>\u201d.<\/p>\n\n\n\n If you have access to your account, then you can change the following details in your account:<\/p>\n\n\n\n My Account > Account Details<\/a><\/p>\n\n\n\n My Account > Downloads & Licenses<\/a><\/p>\n\n\n\n You can turn automatic subscription renewal on and off here:<\/p>\n\n\n\n My Account > Downloads & Licenses<\/a><\/a><\/p>\n\n\n\n For more details please refer to the article <\/em>\u201cHow to Put a Subscription on Hold<\/a><\/em>\u201d.<\/em><\/p>\n\n\n\n My Account > Payment Methods<\/a><\/p>\n\n\n\n Please note, you can only remove a payment method if the automatic renewal for all associated subscriptions is turned off. You can do this on the Downloads & Licenses<\/a><\/a> page.<\/em><\/p>\n\n\n\n My Account > Manage Subscriptions<\/a><\/a> > Choose the appropriate subscription > Change Payment<\/p>\n\n\n\n My Account > Payment Methods<\/a> > click on Edit<\/a> in the My Address section<\/p>\n\n\n\n My Account > Manage Subscriptions<\/a> > Choose the appropriate subscription > Renew now<\/p>\n\n\n\n Note, if you renew a subscription that is not yet expired, a full year will be added to your subscription period from the time of expiry.<\/em><\/p>\n\n\n\n Please refer to the article \u201cOrder invoices<\/a>\u201d.<\/p>\n\n\n\nHow to change account data<\/h2>\n\n\n\n
Change email address, first and last name, password, VAT number<\/h3>\n\n\n\n
Access, prolong, or upgrade your license keys<\/h3>\n\n\n\n
Cancel a subscription<\/h3>\n\n\n\n
Add or remove a new payment method<\/h3>\n\n\n\n
Change a payment method for a specific subscription<\/h3>\n\n\n\n
Change Billing Address and the e-mail address to receive subscription notifications<\/h3>\n\n\n\n
Manually renew a subscription<\/h3>\n\n\n\n
Getting an invoice<\/h3>\n\n\n\n
Terminating your account<\/h3>\n\n\n\n