{"id":1896643,"date":"2019-10-18T13:19:44","date_gmt":"2019-10-18T17:19:44","guid":{"rendered":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/moving-tickets-2\/"},"modified":"2024-10-30T10:29:38","modified_gmt":"2024-10-30T14:29:38","slug":"moving-tickets","status":"publish","type":"post","link":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/moving-tickets\/","title":{"rendered":"Moving Tickets"},"content":{"rendered":"\n<iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/OHBddmxXMgc\" title=\"YouTube video player\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\" width=\"560\" height=\"315\" frameborder=\"0\"><\/iframe>\n\n\n\n<p>With Event Tickets and Event Tickets Plus, you have the ability to move tickets (RSVPs and <a href=\"https:\/\/staging.theeventscalendar.com\/knowledgebase\/k\/event-tickets-plus-which-ecommerce-solution-is-right-for-you\/\" target=\"_blank\" rel=\"noreferrer noopener\">e-commerce<\/a> tickets) to other events and to move attendees to other tickets (in the same event or another event).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"move-classic\">Moving Tickets\/RSVPs to Another Event in Classic Editor<\/h3>\n\n\n\n<p>To move a ticket with the Classic Editor, go to the event, and select the pencil icon at the right to edit the event.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1021\" height=\"362\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/02\/2024-02-14_20-28-29.png\" alt=\"\" class=\"wp-image-1959385\" srcset=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/02\/2024-02-14_20-28-29.png 1021w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/02\/2024-02-14_20-28-29-300x106.png 300w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/02\/2024-02-14_20-28-29-768x272.png 768w\" sizes=\"auto, (max-width: 1021px) 100vw, 1021px\" \/><figcaption class=\"wp-element-caption\">Classic Editor &#8211; Move Ticket<\/figcaption><\/figure><\/div>\n\n\n<p>At the bottom of the ticket editor, select &#8220;Move RSVP&#8221;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"744\" height=\"681\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2023\/12\/2023-12-19_17-48-17.png\" alt=\"\" class=\"wp-image-1958893\" srcset=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2023\/12\/2023-12-19_17-48-17.png 744w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2023\/12\/2023-12-19_17-48-17-300x275.png 300w\" sizes=\"auto, (max-width: 744px) 100vw, 744px\" \/><figcaption class=\"wp-element-caption\">Classic Editor &#8211; Move Ticket<\/figcaption><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"move-block\">Moving Tickets\/RSVPs to Another Event in Block Editor<\/h3>\n\n\n\n<p>To move a ticket with the Block Editor, go to the ticket, and then select <strong>Move Ticket<\/strong>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"706\" height=\"1006\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/02\/2024-02-14_20-31-06.png\" alt=\"\" class=\"wp-image-1959387\" srcset=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/02\/2024-02-14_20-31-06.png 706w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/02\/2024-02-14_20-31-06-211x300.png 211w\" sizes=\"auto, (max-width: 706px) 100vw, 706px\" \/><\/figure><\/div>\n\n\n<p class=\"has-theme-palette-8-background-color has-background\"><strong>Note<\/strong>: Tickets with <a href=\"https:\/\/staging.theeventscalendar.com\/knowledgebase\/using-seating-with-event-tickets\/\">assigned seating<\/a> and Attendees with seat assignments cannot be moved between events.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"move-types\">Moving Tickets<\/h3>\n\n\n\n<p>A \u201cMove Ticket\u201d dialogue box will appear. Select the post that you would like to move the ticket to and click \u201cFinish\u201d. You can select to search only events or all post types that have tickets enabled (see <strong>Tickets &gt; Settings &gt; General<\/strong> to adjust the available post types).<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"781\" height=\"316\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Move-Tickets-to-Another-Event-2-e1496465181298.png\" alt=\"\" class=\"wp-image-1959221\" srcset=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Move-Tickets-to-Another-Event-2-e1496465181298.png 781w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Move-Tickets-to-Another-Event-2-e1496465181298-300x121.png 300w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Move-Tickets-to-Another-Event-2-e1496465181298-768x311.png 768w\" sizes=\"auto, (max-width: 781px) 100vw, 781px\" \/><\/figure><\/div>\n\n\n<p class=\"has-background\" style=\"background-color:var(--global-palette8)\"><strong>Note:<\/strong> While possible, it is not recommended to move a ticket to an event that already has a ticket using a different e-commerce solution. For example, moving a ticket that sells using Tickets Commerce to an event that already has a ticket that sells using WooCommerce is not recommended.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"move-attendees\">Moving Ticket Attendees to Another Ticket\/Event<\/h3>\n\n\n\n<p>The following ticket transfers are possible:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Move RSVP attendee to another RSVP ticket on the same event or a different event<\/li>\n\n\n\n<li>Move paid attendees to another paid ticket on the same event or a different event<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background\" style=\"background-color:var(--global-palette8)\"><strong>Note:<\/strong>&nbsp;RSVP attendees cannot be transferred to a paid ticket and vice versa. If you try to move an attendee to an event that doesn\u2019t have any (such as an RSVP attendee ticket to an event that only has paid tickets), you will get a message that no tickets were found. This is also applicable for Tickets created using different e-commerce solutions like moving a Tickets Commerce ticket attendee to a WooCommerce one.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"820\" height=\"189\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Move-Attendees-1.png\" alt=\"\" class=\"wp-image-1959223\" srcset=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Move-Attendees-1.png 820w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Move-Attendees-1-300x69.png 300w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Move-Attendees-1-768x177.png 768w\" sizes=\"auto, (max-width: 820px) 100vw, 820px\" \/><\/figure><\/div>\n\n\n<p>A \u201cMove Ticket\u201d dialogue box will appear where you can choose to move the ticket to a different ticket name within the same event or to a different event entirely. Select your choice and click \u201cFinish!\u201d.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"828\" height=\"258\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Moving-Attendees-3.png\" alt=\"\" class=\"wp-image-1959224\" srcset=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Moving-Attendees-3.png 828w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Moving-Attendees-3-300x93.png 300w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Moving-Attendees-3-768x239.png 768w\" sizes=\"auto, (max-width: 828px) 100vw, 828px\" \/><\/figure><\/div>\n\n\n<h4 class=\"wp-block-heading\" id=\"same\">On the Same Event<\/h4>\n\n\n\n<p>From the \u201cMove Attendees\u201d dialogue box, select the ticket name you want to move the attendee to and click \u201cFinish!\u201d.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"824\" height=\"203\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Moving-Attendees-4.png\" alt=\"\" class=\"wp-image-1959225\" srcset=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Moving-Attendees-4.png 824w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Moving-Attendees-4-300x74.png 300w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Moving-Attendees-4-768x189.png 768w\" sizes=\"auto, (max-width: 824px) 100vw, 824px\" \/><\/figure><\/div>\n\n\n<p>The attendee will receive an email notifying them that they are now registered with the new ticket name.<\/p>\n\n\n\n<p>You will now need to adjust the ticket stock manually (if you set a limit on the tickets available).<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"813\" height=\"169\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Moving-Attendees-5.png\" alt=\"\" class=\"wp-image-1959226\" srcset=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Moving-Attendees-5.png 813w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Moving-Attendees-5-300x62.png 300w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Moving-Attendees-5-768x160.png 768w\" sizes=\"auto, (max-width: 813px) 100vw, 813px\" \/><\/figure><\/div>\n\n\n<h4 class=\"wp-block-heading\" id=\"different\">On a Different Event<\/h4>\n\n\n\n<p>From the \u201cMove Attendees\u201d dialogue box, select the event you want to move the attendee to and click \u201cNext\u201d. Note that only events that already have tickets on them will appear as options.<br>Next, select the ticket name on the new event that you want to move the attendee to.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"781\" height=\"316\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Move-Tickets-to-Another-Event-2-e1496465181298.png\" alt=\"\" class=\"wp-image-1959221\" srcset=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Move-Tickets-to-Another-Event-2-e1496465181298.png 781w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Move-Tickets-to-Another-Event-2-e1496465181298-300x121.png 300w, https:\/\/images.theeventscalendar.com\/kb\/uploads\/2024\/01\/Move-Tickets-to-Another-Event-2-e1496465181298-768x311.png 768w\" sizes=\"auto, (max-width: 781px) 100vw, 781px\" \/><\/figure><\/div>\n\n\n<p>The attendee will receive an email notifying them that they are now registered for the new event.<br>You will now need to adjust the ticket stock manually (if you set a limit on the tickets available).<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:var(--global-palette8)\">If you would like to <strong>disable the notification email<\/strong> sent to the attendee, then follow <a href=\"https:\/\/staging.theeventscalendar.com\/knowledgebase\/k\/disable-the-notification-email-when-moving-an-attendee\/\">this article<\/a>.<\/p>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/FR33HduvSb8\" title=\"YouTube video player\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\" width=\"560\" height=\"315\" frameborder=\"0\"><\/iframe>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"ticket-stock\">Adjusting Ticket Stock<\/h4>\n\n\n\n<p>Once an attendee has been moved to another ticket, make sure you adjust the stock levels for both tickets (if you set a limit on available tickets). You will need to reduce the available stock for the ticket you moved the attendee to, and increase the stock for the ticket you moved the attendee from.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2017\/06\/Adjusting-Ticket-Stock.png\" alt=\"\"\/><\/figure><\/div>\n\n\n<h4 class=\"wp-block-heading\" id=\"rsvp\">RSVP<\/h4>\n\n\n\n<p>Under the Tickets section of the event, click \u201cEdit\u201d on the ticket you want to edit, and manually adjust the stock.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2017\/06\/Adjusting-Ticket-Stock-RSVP.png\" alt=\"\"\/><\/figure><\/div>\n\n\n<h4 class=\"wp-block-heading\" id=\"woo\">WooCommerce<\/h4>\n\n\n\n<p>For paid tickets, hover over the ticket you want to edit, click \u201cEdit in WooCommerce\u201d, and under the Inventory tab, manually adjust the stock.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"ticket-fields\">Additional Ticket Fields<\/h4>\n\n\n\n<p>When moving an attendee with one ticket name to another ticket name, any additional information collected at the time of reservation via custom ticket fields will be transferred along with the attendee. This will remain a part of the transferred ticket under \u201cOther attendee data\u201d, but it will not affect the fields that you have set up on the new ticket name.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2017\/06\/Additional-Ticket-Fields-1.png\" alt=\"\"\/><\/figure><\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/images.theeventscalendar.com\/kb\/uploads\/2017\/06\/Additional-Ticket-Fields-2.png\" alt=\"\"\/><\/figure><\/div>\n\n\n<p>We hope you&#8217;ve found this helpful, but if you need further assistance, please feel free to reach out to us at our&nbsp;<a href=\"https:\/\/support.theeventscalendar.com\" target=\"_blank\" rel=\"noreferrer noopener\">help desk<\/a> &#8211; good luck!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>With Event Tickets and Event Tickets Plus, you have the ability to move tickets (RSVPs and e-commerce tickets) to other events and to move attendees to other tickets (in the same event or another event). Moving Tickets\/RSVPs to Another Event in Classic Editor To move a ticket with the Classic Editor, go to the event,&#8230;<\/p>\n","protected":false},"author":17,"featured_media":1955565,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_swpsp_post_exclude":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"ep_exclude_from_search":false,"footnotes":""},"categories":[88],"tags":[113,115],"stellar-product-taxonomy":[155],"class_list":["post-1896643","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tickets","tag-block-editor","tag-classic-editor","stellar-product-taxonomy-event-tickets"],"acf":[],"taxonomy_info":{"category":[{"value":88,"label":"Ticketing"}],"post_tag":[{"value":113,"label":"block editor"},{"value":115,"label":"Classic editor"}],"stellar-product-taxonomy":[{"value":155,"label":"Event Tickets"}]},"featured_image_src_large":["https:\/\/images.theeventscalendar.com\/kb\/uploads\/2023\/02\/social-share-1024x538.png",1024,538,true],"author_info":{"display_name":"Andras Guseo","author_link":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/author\/andras\/"},"comment_info":0,"category_info":[{"term_id":88,"name":"Ticketing","slug":"tickets","term_group":0,"term_taxonomy_id":88,"taxonomy":"category","description":"","parent":61,"count":83,"filter":"raw","term_order":"0","cat_ID":88,"category_count":83,"category_description":"","cat_name":"Ticketing","category_nicename":"tickets","category_parent":61}],"tag_info":[{"term_id":113,"name":"block editor","slug":"block-editor","term_group":0,"term_taxonomy_id":113,"taxonomy":"post_tag","description":"","parent":27,"count":17,"filter":"raw","term_order":"0"},{"term_id":115,"name":"Classic editor","slug":"classic-editor","term_group":0,"term_taxonomy_id":115,"taxonomy":"post_tag","description":"","parent":27,"count":18,"filter":"raw","term_order":"0"}],"_links":{"self":[{"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1896643","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/comments?post=1896643"}],"version-history":[{"count":18,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1896643\/revisions"}],"predecessor-version":[{"id":1963194,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/posts\/1896643\/revisions\/1963194"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/media\/1955565"}],"wp:attachment":[{"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/media?parent=1896643"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/categories?post=1896643"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/tags?post=1896643"},{"taxonomy":"stellar-product-taxonomy","embeddable":true,"href":"https:\/\/staging.theeventscalendar.com\/knowledgebase\/wp-json\/wp\/v2\/stellar-product-taxonomy?post=1896643"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}